Technical support lead
WienTechBiz Global GmbH
...issuesWork directly with third-party engineering teams to expedite fixes with clear context and ownershipQuality Metrics & Continuous ImprovementMonitor support KPIs such as CSAT, First-Contact Resolution, and SLA complianceLead post-mortems on critical or escalated issues and implement preventive improvements5+ years of [...]
Kategorie Marketing